Jaja9 Privacy Policy — Your data is our responsibility

When you create an account on the jaja9 platform, your name, email address, mobile number, and date of birth are collected. Government-issued identification such as a national ID card or passport may be requested for identity verification purposes. Payment method details (such as bKash or Nagad numbers) are securely stored to facilitate financial transactions. When you use our website or app, your device's IP address, browser type, and usage patterns are automatically recorded. All of this information is used solely to provide you with a better experience and for no other purpose. We never sell or transfer personal data to third parties without your consent.

Collected information is primarily used to manage your account, process transactions, and improve customer service. Analyzing your play patterns allows us to offer more relevant promotions and offers. Certain automated monitoring systems remain active to prevent fraud and ensure security. Specific information may need to be shared with regulatory bodies to meet legal obligations, and this is always done in accordance with applicable law. Important service-related notifications may be sent to your email or mobile, which you can opt out of at any time. In every aspect of data use, we strictly follow the principles of transparency and accountability.

All of your personal data is stored on secured servers using industry-standard SSL encryption technology. Multiple layers of security are in place at our data centers to prevent unauthorized access. Your password is never stored in plain text; instead, high-grade hashing algorithms are used. Regular security audits are conducted to identify any vulnerabilities in advance. Even after account closure, certain data may be retained for a limited period as required by law. We continuously upgrade our security technology to ensure your information remains maximally protected.

The jaja9 website and app use cookies to enhance your experience. Cookies help remember your preferences and maintain your login state. We use analytical cookies to understand which pages users spend the most time on, but this is done in a completely anonymous manner. Third-party advertising tracking cookies are not used on our platform. You can disable cookies at any time through your browser settings, though some features may become limited as a result. We always prioritize user privacy over advertising.

You have full control over your own data — that is our core principle. You can view and update the information stored in your account at any time. If you wish to request deletion of your data, contact our support team and we will fulfill the request through the proper process. The option to opt out of marketing communications is always available and easy to use. We also respect your right to data portability, meaning you can receive a copy of your data upon request. For any complaints or concerns regarding your data, we aim to respond within 48 hours.

Our privacy policy may be updated from time to time, particularly when new services are launched or in response to legal changes. We will notify you via email or app notification before any significant changes take effect. The date shown at the top of this page indicates the most recent update. Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend that you visit this page regularly to stay informed about the latest policy. Our goal is always to ensure transparent and fair data protection.